Words But More

Terms & Conditions

01

General Provisions

WordsButMore specializes in premium natural dried flower bouquets, floral baskets, hampers, home décor, event décor, and customized floral gifting services.

By placing an order with us, you confirm and warrant that:

  • You are at least 18 years of age, or possess legal parental/guardian consent to enter into this agreement.
  • All information provided during the ordering and checkout process is accurate, current, and complete.
  • You agree to comply with all policies, guidelines, and terms outlined herein.
02

Products & Services

  • Natural & Handcrafted Variations: All products are handcrafted using natural materials. Slight variations in color, size, texture, and arrangement are inherent and should be expected.
  • Visual Representation: Product images are for reference only. Minor variations between digital images and physical products may occur.
  • Customized Orders: Bespoke orders are created based on specific client requirements and cannot be exactly replicated.
03

Pricing & Payments

  • All prices are listed in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Full payment must be successfully processed before an order is accepted, processed, or dispatched.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or transactions flagged as potentially fraudulent.
04

Order Processing

  • Standard Timelines: Orders are processed within timelines communicated at the time of purchase.
  • Bulk & Custom Orders: May require additional lead time, mutually agreed upon in writing.
  • Potential Delays: During high-demand periods or festive seasons, timelines may be extended.
05

Shipping & Delivery

  • Estimated Timelines: Delivery timelines are estimates only and may vary due to third-party logistics, weather, or unforeseen circumstances.
  • Accuracy of Information: The customer bears sole responsibility for providing precise and complete delivery details.
  • Failed Deliveries: WordsButMore shall not be liable for failed deliveries resulting from incorrect addresses or recipient unavailability.
06

Cancellation, Returns & Replacement Claims

6.1 — Cancellation Policy
  • Standard orders may only be cancelled prior to dispatch.
  • Customized or bespoke orders cannot be cancelled once production has commenced.
6.2 — Return Policy

Returns are generally not accepted unless:

  • The product was physically damaged during transit.
  • An incorrect item was delivered.
6.3 — Replacement Claims Process
Claims must be raised via email within 24 hours of delivery, accompanied by clear photographs and an unboxing video showing the damage and original packaging. Failure to provide proof within this window will forfeit the claim.
07

Natural Product Disclaimer

Our products are created using real, authentic natural dried flowers, some of which are artificially coloured.

Variations in shape, texture, color tone, natural fragrance, and flower size are completely normal characteristics of organic materials. These unique attributes shall not be classified as manufacturing defects.

Dried flowers are highly delicate and require specific environmental conditions to preserve their aesthetic longevity.

08

Care Instructions

  • Keep products away from direct sunlight, high humidity, and moisture.
  • Avoid any exposure to water or liquids.
  • Handle arrangements with extreme gentleness to prevent breakage.
  • Store and display in a cool, dry, and well-ventilated indoor space.

WordsButMore is exempt from liability for deterioration, fading, mold, or damage caused by improper handling after delivery.

09

Intellectual Property Rights

All content and assets on our platforms are the exclusive property of WordsButMore, including:

  • Brand name, logos, and trademarks.
  • Proprietary product designs and arrangements.
  • Photographs, videos, graphics, and marketing materials.
  • Website text, layout, UI/UX, and codebase.

No part of our intellectual property may be copied, reproduced, or exploited without express prior written consent.

10

Limitation of Liability

To the maximum extent permitted by law, WordsButMore shall not be liable for:

  • Delays, damages, or losses caused by third-party logistics providers.
  • Indirect, incidental, punitive, or consequential damages.
  • Allergic reactions or medical issues arising from contact with natural botanical materials.
  • Financial or physical losses from misuse or improper handling.
Our maximum aggregate liability for any claim shall not exceed the exact purchase value of the specific product ordered.
11

Privacy Policy & Data Usage

Personal information shared with WordsButMore will strictly be used for:

  • Order processing and transaction verification.
  • Customer support and dispute resolution.
  • Logistics and delivery coordination.
  • Promotional communications where explicit consent has been granted.

We do not sell, rent, or share your personal data with unauthorized third parties for marketing purposes.

12

Corporate & Event Orders

  • Booking Policy: Securement of project dates requires an advanced booking deposit as specified in the service quotation.
  • Quotations: Final price quotations may vary depending on material customization, seasonal availability, and logistical complexities.
  • Modifications: Last-minute design changes after confirmation may attract additional charges.
13

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of the Republic of India. Any disputes shall be subject exclusively to the jurisdiction of the competent courts located in New Delhi, India.

14

Contact Information

Company Name

WordsButMore

Location

New Delhi, India

Emailcontact@wordsbutmore.com
Customer Care+91-9354-1507-09

By finalizing your purchase or continuing to use the platforms of WordsButMore, you explicitly acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms & Conditions.

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